Terms of Service

Last updated: March 2026

1. Acceptance of Terms

By accessing or using Jolter.ai ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

Jolter.ai is an AI-powered payment reminder platform that helps freelancers and small businesses send personalized payment reminders to their clients via email and SMS.

3. Account Responsibilities

You are responsible for:

  • Maintaining the security of your account
  • All activities that occur under your account
  • Ensuring the accuracy of client information you provide
  • Obtaining proper consent before sending SMS messages to your clients (TCPA compliance)
  • Complying with all applicable laws regarding debt collection and communications

4. Acceptable Use

You agree NOT to use the Service to:

  • Send messages that are harassing, threatening, or abusive
  • Misrepresent amounts owed or invoice details
  • Threaten legal action you cannot or do not intend to take
  • Contact individuals outside of reasonable hours (before 8 AM or after 9 PM)
  • Send messages to individuals who have opted out
  • Violate the Fair Debt Collection Practices Act (FDCPA) or similar laws
  • Send unsolicited SMS without proper consent

5. AI-Generated Content

The Service uses artificial intelligence to generate reminder messages. You acknowledge that:

  • AI-generated content is provided as suggestions that you may edit or approve
  • You are responsible for reviewing messages before they are sent
  • We implement content guardrails but cannot guarantee all generated content will be appropriate
  • You should enable message preview for sensitive situations

6. Subscription and Billing

  • Free trial lasts 14 days with access to Pro features
  • Paid subscriptions are billed monthly or annually in advance
  • Refunds are handled on a case-by-case basis
  • We reserve the right to change pricing with 30 days notice
  • You may cancel your subscription at any time through the billing portal

7. Service Limitations

Each plan has usage limits (invoices, clients, team members). Exceeding limits may require upgrading your plan.

We do not guarantee:

  • 100% uptime or availability
  • That reminders will result in payment
  • Delivery of emails or SMS (subject to third-party providers)
  • Specific payment collection rates

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JOLTER.AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOST DATA, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless Jolter.ai from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any law or rights of third parties.

11. Termination

We may suspend or terminate your account for violations of these Terms. You may delete your account at any time through account settings.

Upon termination:

  • Scheduled reminders will be cancelled
  • You will retain read-only access during the 30-day grace period
  • Data will be permanently deleted after the grace period

12. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or in-app notification. Continued use after changes constitutes acceptance.

13. Governing Law

These Terms shall be governed by the laws of the State of Delaware, without regard to conflict of law principles.

14. Contact

For questions about these Terms, please contact us at legal@jolter.ai or visit our Privacy Policy.

Note: These terms of service are a template. Please have them reviewed by a qualified attorney before using them in production.